If you already have an account on our site, we invite you to identify yourself by entering your email address and password. If you have forgotten your password, you can request to change it, on the login page, by clicking on the “Forgot your password?” link. ". An email will be sent to you with a link to change your password. If you have not yet received the email to change your password, we invite you to check your spam box. If you do not yet have an account, you must first create an account by entering your email address and password on the login page. You can also change your password at any time, by going to the “My Account” section then go to “My personal information”, finally enter your new password in the 2 fields provided for this purpose. If you have difficulty logging in, our advisors are available by phone from 9 a.m. to 5 p.m. Monday to Friday to help you every step of the way. We invite you to contact them on 04 37 63 11 11.

To ensure that you receive your order confirmation and shipping emails, we systematically check the validity of your email address when creating your customer account. We therefore recommend that you ensure that you provide a valid email address when registering. An address can be considered “invalid” if the domain name (part of your address located after the “@”) is not recognized, reliable or if it is incorrect. It is also possible that the part located before the @ is prohibited because it is considered to carry a certain risk of making the e-mail appear as spam. For more information, we invite you to contact our advisors.

In order to satisfy you as best as possible, the Wishlist option allows you to make a selection of products which you can then find at any time in your customer account. You must log in to your customer account by going to the login page. How to add a product to my wishlist: All you have to do is display the product then click on the “belt” icon on the image of the product concerned. Products added to your wishlist are not reserved.

To follow the news of the brand, the boutiques, artistic collaborations, receive invitations to Private Sales, Discovery Days and other special operations, we invite you to enter your email in the section dedicated to this purpose at the bottom of the site. You can unsubscribe anytime.

To change your address, log in to your account, "Addresses" section and click on "modify" near the address concerned.

When you create an account, you can access your personalized customer area to: - edit your invoices - follow the preparation and shipping of your order - save and modify your personal information - save your wishlist - optimize interactions with our advisors. All of these options will allow you to order more quickly.

Your invoice is available upon delivery of your order in your account, “Orders” section. If you have not created an account, we invite you to identify yourself in your Customer Area by entering your email address and clicking on forgotten password in order to initialize your password. Once your identification has been verified, your invoice will be available for printing, in your “Orders” section.

Our advisors are available by phone from 9 a.m. to 5 p.m. Monday to Friday to help you finalize your order. We invite you to contact them on 04 37 63 11 11. Your order will be recorded upon acceptance of payment by credit card, American Express or Paypal.

We inform you that your advantage code is for single use and cannot be combined with another code. To use your advantage code: You simply need to enter your advantage code in the field dedicated to this purpose before validating your basket. We strongly recommend that you finalize your order immediately after entering your code and avoid any malfunctions. It is impossible for us to re-credit your advantage code after validation of your order. Consequently, we do not accept any claims following misuse or omission of use of your code.

If your order has been validated, it is impossible for us to modify its content subsequently for technical and logistical reasons. If you would like to add a new item, we encourage you to place a new order. As preparation times are very short, cancellation of your order is only possible before it is prepared.

To ensure optimal transaction security, our site only accepts online payments by credit card, American Express and Paypal. Payments are secure and go through Shopify Payment. This implies that no banking information concerning you passes through our site. Your order will be recorded as soon as payment is accepted by our banking partner. You can control the security system, for this you will notice at the bottom of the page a closed padlock, a security symbol.

You can pay for your purchases in 3 installments with the fees offered by Cotélac via Alma.

If your payment is refused, we invite you to contact your bank to assess whether your card limit has not been exceeded. If you think that your payment has not been successful, we invite you to check that no order confirmation email has been sent to you but also that no order appears "in progress" in your customer area. If nothing appears, you can try to place an order again with a new bank card.

Our site does not offer a tax refund service. If you have a VAT number, we invite you to provide it when placing your order. Invoices cannot be modified after placing the order.

You will find details of shipping costs for your country of destination and by type of carrier on our delivery & returns page. Our advisors are available by phone from 9 a.m. to 5 p.m. Monday to Friday to help you finalize your order. We invite you to contact them on 04 37 63 11 43.

We offer delivery to Europe from our European site and to the United States from our American site. For more details on delivery countries, and our delivery rates, we invite you to consult the delivery & returns page on our site, depending on your geographic area.

Please note: The preparation times for your order may be extended by 2 to 3 days during sales and outlet sales. When your order is shipped, a confirmation email will be sent to you. It will contain the tracking number of your package. You will be able to follow the delivery of your order, provided with your package number and the status of your order at any time in your customer account in the “Orders” section. - "in validation": your order is being validated. - “in preparation”: your order is being prepared by our logistics department. - “Shipped”: your package has been handled by our carrier, delivery is in progress. - “Delivered”: delivery has been made.

Changing your address is only possible for a very short period of time after payment for your order. - Your order is being prepared and you have noticed an address error. Please contact our advisors to change your address before shipping your order. - Your order has already been shipped and you have noticed an address error. If you have chosen express delivery, you can contact the carrier directly to schedule your delivery. If you have selected standard delivery, your package will return to us within 7 days to 2 weeks due to an incorrect or incomplete address. - Your tracking mentions Parcel returned to sender due to causes such as "Incomplete address" / "Incorrect address" / "Does not live at the given address". Please contact our advisors to find out what to do.

Before initiating the investigation procedure with the carrier, please ensure that no member of your family, or neighbor, or guardian has received the package on your behalf. If you were away for more than 7 days, it is also possible that the package was returned to us after the package retention period has expired. Your tracking then mentions Parcel returned to sender / Unclaimed parcel. In this case, please complete the “My order has been returned to sender” form.

If your package was delivered during your absence, please ensure that your package has not been dropped off at the collection point indicated on the package tracking or at a post office. Standard home delivery: the package will be delivered to the nearest post office, you will be notified by e-mail or by a delivery notice, in your mailbox. Standard delivery to a relay point or post office: you will have 14 days to collect your order. Express home delivery: you can contact the carrier to schedule a new delivery. If, however, you cannot make yourself available, the package will be dropped off at the carrier's partner relay point closest to your home. Express delivery to a relay point: you will have 7 days to collect your order. Delivery to store: you will have 14 days to collect your order.

Exchanges can be made on the site. For exchanges via the website, log in to your customer account and in your orders, click on the “Declare a return or exchange” link. Select the products concerned and the sizes in which you wish to receive your parts. Print your voucher and return your parts to the warehouse. Requests must be made within 14 days of receipt of your order.

In accordance with Law No. 2014-344 of March 17, 2014 relating to consumption, the Customer benefits from a period of fourteen (14) calendar days from receipt of the Products ordered on the Site to exercise his right of withdrawal without having to provide reasons or pay penalties. For returns to the warehouse, the Customer must declare their return via the link in your order on your customer account. The Customer may return their items with participation in the return costs. Only Products returned in perfect resalable condition, unworn (apart from brief fitting to ensure that the product suits the Customer), labeled, unwashed and in their original packaging or in packaging ensuring equivalent protection of the Product, to the following address: ZA En Pragnat Nord – 01500 AMBERIEU-EN-BUGEY It will be up to the Customer to provide proof of this return, the costs and risks of return weighing on the Customer. Subject to compliance with the deadline and conditions mentioned above, Cotélac will reimburse all sums paid by the Customer using the means of payment used to pay for the order. In the event that the conditions for exercising the right of withdrawal described above have not been respected while the Product has been returned by the Customer to Cotélac, the Customer may again receive at his own expense the Product he would have returned, in the condition in which it was returned to Cotélac Any withdrawal made after the period of fourteen (14) days will be rejected and Cotélac will be released from all liability. To exercise your right of withdrawal, you can return the product(s) concerned, in their original condition, to the address below within 14 days of receipt of the product(s). article, the postmark being authentic.

We are committed to offering you the most beautiful pieces. If you encounter a quality problem with one of them, we invite you to contact our customer service at 04.37.63.11.43 from Monday to Friday from 9 a.m. to 5 p.m. or send an email to eshop@cotelac.fr with the information following: - Your first and last name - Your order number - The product reference, written on the label - A description of the problem encountered - Photos of the product concerned with a zoom of the problem encountered

We thank you for your order and regret this incident. You have 48 hours from the date of receipt of your order to notify us of any conformity problem with the products received. Please contact us at 04.37.63.11.43, taking care to prepare the following information: first and last name, order number, reference number of the product ordered, reference number appearing on the packaging of the product received. Please also tell us, if necessary, if you refused the package to the carrier due to this non-compliance noted upon delivery.

In the case of a product return or an incomplete shipment, a refund is normally made directly to the bank account linked to the credit card you used to make your purchase. We ask you to carefully check your bank statement beforehand. Also think about the deferred repayment period if it was a deferred payment card at the time of payment for the order. This credit should appear in your account within approximately 2 to 3 business days once the returned product is received or as soon as the incomplete shipment has been made. You will very soon be able to view the amount of this reimbursement in the "My Reimbursements" section within your "My account" section on our site. After all these checks, if you still have not received a refund, please contact our service

Our advisors are available by phone from 9 a.m. to 5 p.m. Monday to Friday to help you finalize your order. We invite you to contact them on 04 37 63 11 43.

Please note that as soon as you can add a product to your basket, we have it in stock. Indeed, all products visible on the site are available for sale, unless otherwise indicated. Concerning products displayed in out of stock on our site, you can at any time request to be alerted of their availability, restockings being probable. We also invite you to regularly visit our site to follow the new arrivals and novelties of the season.

The collections are well anchored in France, and the pieces are pleated and printed one by one with all the attention they deserve. But the house knows how to open the borders to the best of know-how beyond its territory. Our collections are designed and worked with passion by our designer and her team of stylists and modelers in Ambérieu en Bugey, in France. You can find the precise origins on the label of each model.

We offer you a size guide, available on each product sheet, alongside the size selection. This guide will allow you to compare your measurements to the sizes offered. However, there are models that fit large or small, and other models that are worn large. Do not hesitate to consult the “Advice” section on each product sheet. In the absence of an indication on the size, you can normally choose your usual size.

We invite you to contact our customer service from Monday to Friday from 9 a.m. to 5 p.m. on 04.37.63.11.43 or to send an email to eshop@cotelac.fr.

We offer you a personalized alteration service following your purchase in our stores.